Privacy Policy

Last updated: 6 February 2026

This Privacy Policy explains how NexGen IoT (“we”, “us”, “our”) collects, uses, and protects personal information when you access our services, portal, and related applications.

Information We Collect

• Account details (name, email, phone number) you provide during registration.
• Device identifiers and operational telemetry needed to run the service.
• Usage logs, including access, control activity, and security events.
• Support information you provide when contacting our team.

How We Use Information

• To provide device control, telemetry, and account features.
• To secure accounts, enforce access roles, and prevent abuse.
• To improve performance, reliability, and support.
• To communicate service updates and critical notices.

Google Services

We use Google Firebase services for authentication and messaging. These services process information on our behalf and follow Google’s privacy commitments. We do not sell your personal data.

Legal Basis

We process personal information to perform our contract with you, to comply with legal obligations, and to protect legitimate interests such as service security and fraud prevention.

Data Retention

Telemetry and logs are retained only as long as needed to deliver the service or as required by law. Retention periods may vary by data type.

Sharing of Information

• Service providers who help us operate the platform (for example, hosting and email).
• Law enforcement or regulators when required by law.

Security

We use industry-standard security practices including encryption in transit and access controls. However, no system can be 100% secure.

International Transfers

Some data may be processed outside South Africa. When this happens, we ensure that appropriate safeguards are in place.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

Changes to This Policy

We may update this policy from time to time. The latest version will be published on this page.

Contact

For privacy questions, email: support@nexgen-iot.co.za